Sydasoft is committed to making SydaMED medical billing software and practice management software the most effective and productive system for your office. We have measures in place to ensure that you and your staff learn how to use our software quickly and never experience a major problem with bugs, crashes...etc.

Customer Support | Medical Billing Software

Sydasoft has an extremely friendly and well-trained support staff available to you between the hours of 8:00 a.m. and 5:00 p.m. Pacific Time on our toll-free number. Our staff also responds to email questions 24/7, 365 days per year.

Hands-on Training

We provide training in the following methods:

  • Personalized one-on-one training sessions by phone & Internet.
  • Training through a local reseller.

Easy-to-Read Comprehensive Training Manual

SydaMED medical billing software comes complete with one of the most extensive and easy to read training manuals you can find. The manual was written by one of the most noted writers on medical practice management software, with a keen eye to teaching novice office staff about medical practice management and billing. This is not your standard dry technical manual, but one that speaks clearly and directly to users who have little or no background in medical practice management. The manual is nearly 550 pages long and provides complete instructions into using each and every command function in SydaMED, with extra emphasis on the billing functions. While SydaMED medical billing software is truly simple to learn, such extensive manual can benefit advanced users and those who wish to get the most out of the software. The manual is available in printed & PDF form. The lighter version SydaMED-CM medical billing software comes with 220-page manual.

Furthermore, our Help command is context sensitive, so no matter what screen you are on, pressing F1 brings up the most pertinent Help information related to that screen.